Refund Policy

This Refund Policy outlines our policies and procedures regarding refunds, returns, shipping, and cancellations for digital products purchased at RoxyMind. Please read this policy carefully before making a purchase.

General Refund Policy

Since RoxyMind offers non-tangible irrevocable goods, we do not issue refunds once the order is accomplished and the product download will be available and accessible via mail or download. The nature of digital media means that once you have downloaded a product, there’s really no way to ‘return’ it. So all payments at this website are non-refundable, and any request or dispute will be rejected without any communication.

As a customer, you are responsible for understanding this upon purchasing any item at our site. There will be no refund if the product or service is downloadable or usable online in real-time and our records show that the product or service has been downloaded or used through our system.

We stand behind our products, and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download, we generally offer no refunds. However, we realize that exceptional circumstances can take place with regard to the character of the product we supply.

Download and Unzipping Issues

Download and unzipping issues may occur, where you experience problems while downloading the product or unzipping it. Claims regarding such issues must be submitted within 24 hours. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason.

In case you have not been able to unzip the product, please contact us immediately. We will be happy to mail you the product for download. Please contact us at customer.roxymind@gmail.com for assistance.

Shipping & Cancellation

Shipping is not applicable on this website as we only sell digital products. Your orders will be delivered immediately after the purchase to your email. We will also send a message on your WhatsApp.

Due to the nature of the products, cancellation and refunds are not applicable. Please reach out to us on our support email: customer.roxymind@gmail.com, and we will resolve your queries in less than 24 hours.